We always focus on our clients' real needs and provide them custom-tailored trainings and documents – instead of selling the same general training courses and documents to every organization, whether they meet their expectations or not.
During consulting, we always try to propose practical and efficient solutions that can be easily integrated into our client's daily practice. Our trainings are aimed at the acquisition of practical skills necessary for the performance of the most important tasks. When writing manuals, we focus on accurately defining the organization’s key processes and developing useful tools guiding the client through these processes.
Thanks to several years of work experience gathered at an EASA member state authority, we have first-hand knowledge of authority requirements and acceptable ways of demonstrating compliance. We know what is important and what is not, what works and what doesn’t, what the typical mistakes organizations make are, and how to fix them effectively.
In case the Authority doesn’t accept our analyses, action plans, manuals or other documents, we correct them free of charge. In case the Authority, after a preliminary internal audit and regulatory audit preparation carried out by us, identifies significant non-compliances that we have not indicated, we undertake to participate in the handling of those findings at a reduced hourly rate.
We determine our hourly rates taking into account the complexity of the task as well as the size and complexity of the organization. We always try to find the correct balance between the client’s business needs and its safety and/or compliance objectives.
We try to create as much value as possible for our customers. We maximize the added value of our services by providing useful written materials (e.g. training materials, examples, flow charts, tables, forms) free of charge to support the implementation of the solutions we proposed and the employment of the methods we taught.